{"id":39,"date":"2025-06-26T10:36:20","date_gmt":"2025-06-26T10:36:20","guid":{"rendered":"https:\/\/pharmashok.in\/?p=39"},"modified":"2025-06-26T10:36:20","modified_gmt":"2025-06-26T10:36:20","slug":"vacancy-complaint-handling-and-vigilance-reporting-specialist-at-philips-pune","status":"publish","type":"post","link":"https:\/\/pharmashok.in\/index.php\/2025\/06\/26\/vacancy-complaint-handling-and-vigilance-reporting-specialist-at-philips-pune\/","title":{"rendered":"Vacancy: Complaint Handling and Vigilance Reporting Specialist at Philips \u2013 Pune"},"content":{"rendered":"\n<p><strong>\ud83d\udccd Location:<\/strong> Pune, India<br><strong>\ud83d\udd52 Job Type:<\/strong> Full-time | Onsite Role<br><strong>\ud83d\uddd3\ufe0f Application Deadline:<\/strong> July 1, 2025 (4 days left)<br><strong>\ud83d\udcbc Job ID:<\/strong> 557212<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\uddfe <strong>Position:<\/strong> Complaint Handling and Vigilance Reporting Specialist<\/h3>\n\n\n\n<p><strong>Key Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Investigate and resolve complex post-market complaints using product\/service analysis and ensure effective customer resolution.<\/li>\n\n\n\n<li>Lead good faith efforts (GFE), collect supplementary data, and ensure accuracy in complaint evaluations.<\/li>\n\n\n\n<li>Manage complaint coding standards, system updates, and coordinate code requests to streamline case handling.<\/li>\n\n\n\n<li>Conduct thorough investigations, perform root cause analysis, and present evidence-based resolutions.<\/li>\n\n\n\n<li>Review and finalize customer response letters (CRL), escalate issues when required, and ensure closure with high quality.<\/li>\n\n\n\n<li>Analyze complaint trends and identify risks or product enhancements, ensuring compliance with regulatory standards.<\/li>\n\n\n\n<li>Develop investigation plans with timelines and corrective actions.<\/li>\n\n\n\n<li>Mentor and train new team members in complaint operations and regulatory practices.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 <strong>Eligibility Criteria:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Experience:<\/strong> Minimum 6 years, preferably in MedTech\/Diagnostic devices industry<\/li>\n\n\n\n<li><strong>Skills:<\/strong> Complaint Handling, Vigilance Reporting, TrackWise (or similar system)<\/li>\n\n\n\n<li><strong>Education:<\/strong> Bachelor&#8217;s degree in Engineering or related technical discipline<\/li>\n\n\n\n<li><strong>Others:<\/strong> Strong communication skills and a quality-driven mindset<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udd1d <strong>Work Environment:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This is a <strong>fully onsite role<\/strong> \u2013 candidates must work from the company facility in Pune.<\/li>\n\n\n\n<li>Philips promotes collaborative work culture: In-office presence is expected at least 3 days\/week for applicable roles.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udf0d <strong>About Philips:<\/strong><\/h3>\n\n\n\n<p>Philips is a global leader in health technology, committed to improving lives through meaningful innovation. Join us and do the work of your life to help improve the lives of others.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>\ud83d\udc49 Apply Now<\/strong> to make a real impact in healthcare innovation: <a>Visit Philips Careers<\/a> <em>(or company\u2019s official job portal)<\/em> <a href=\"https:\/\/philips.wd3.myworkdayjobs.com\/en-US\/jobs-and-careers\/job\/Pune\/Complaint-Handling-and-Vigilance-Reporting-Specialist_557212?shared_id=fb9b6b56-7d7b-4610-84fe-3f37eac52d66\">https:\/\/philips.wd3.myworkdayjobs.com\/en-US\/jobs-and-careers\/job\/Pune\/Complaint-Handling-and-Vigilance-Reporting-Specialist_557212?shared_id=fb9b6b56-7d7b-4610-84fe-3f37eac52d66<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccd Location: Pune, India\ud83d\udd52 Job Type: Full-time | Onsite Role\ud83d\uddd3\ufe0f Application Deadline: July 1, 2025 (4 days left)\ud83d\udcbc Job ID:&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[45,43,44],"class_list":["post-39","post","type-post","status-publish","format-standard","hentry","category-vacancy","tag-pharmacovigilance-job","tag-pv-job","tag-pv-vacancy"],"_links":{"self":[{"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/posts\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":1,"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/posts\/39\/revisions"}],"predecessor-version":[{"id":40,"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/posts\/39\/revisions\/40"}],"wp:attachment":[{"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/media?parent=39"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/categories?post=39"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pharmashok.in\/index.php\/wp-json\/wp\/v2\/tags?post=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}